Health Care Provider Terms and Conditions

Definitions:

The following terms shall have the meanings assigned to each of them in these Terms and Conditions unless expressly stated otherwise in the text; and all references to the singular shall include the plural and vice versa:

Terms and Conditions	Refers to these Health Care Provider Terms and Conditions.
Terms of Use	Roots Care Application Terms of Use and the Privacy policy contained therein.
Roots Care	Refers to Roots Care for Medical Services Establishment and ROOTS CARE HOME HEALTH SERVICES
Roots Care Application/Electronic Application	Any of the Services offered by Roots Care on its Electronic Application.
Health Care Provider	Any individual that Roots Care contracts with to provide health care home services through the Electronic Application; Whether they were Physicians or Health Care Technicians (Nurses and Physiotherapists).
Client	Any individual that requests a Service through the Roots Care Application.
Services	Refers to any services that Roots Care offers through the Electronic Application including the health care home service.

Use of the Roots Care Application:

Health Care Providers, specifically Physicians or Health Care Technicians (nursing technicians and physiotherapists and caregivers and babysitter), holding a professional practice license from the Ministry of Health in the Kingdom of Saudi Arabia or the Ministry of Health and its authorities in the United Arab Emirates, can apply to join the Roots Care Application by following the registration steps and attaching all documents required.
The Roots Care Application team will review and approve the application for registration and the attached documents of the Health Care Provider or return it to the applicant for completion or rejection within 48 hours of receipt of the application.
The Health Care Provider is committed to providing the Services to Clients as appropriate to his/her professional practice license and practical experience only and in accordance with the terms and conditions of the Terms of Use.
The Roots Care Application team provides technical support to enable the Health Care Provider to use the Roots Care Application to the fullest.

Terms of use of the application:

The Health Care Provider undertakes and pledges that s/he has all the necessary licenses and documents required for the practice of his activity; that they are valid during the entire period of the use of the Electronic Application and that s/he alone bears fully legal and financial responsibility for any violation of the above.
The Health Care Provider is obliged to provide Roots Care with the required documents, including, but not limited to, a license to practice the profession from the Ministry of Health and national identity or a resident’s identity, and any other documents required by the Electronic Application.
The Health Care Provider undertakes and ensures that all information and documents provided to Roots Care are correct. And notify Roots Care immediately upon any modification or change to the content or authenticity of such information or documents.
The Health Care Provider is bound by the Terms of Use available on the Electronic Application which may be updated by Roots Care from time to time.
The Health Care Provider undertakes to make the effort to provide the Services and to accept as many applications as possible from the Electronic Application and to practice the necessary due care when providing the Services to the Clients.
The “Healthcare Provider” acknowledges that will determine the prices of its services and installs them on the “Roots Care App” and can amend them from time to time and that “Roots Care” will not determine the prices of the “Services” provided by the Healthcare Provider on the Roots Care App And that the prices for the services of the “health care provider” are inclusive of all required costs.
The Health Care Provider acknowledges that Roots Care is entitled to automatically deduct (30%) of the fees for each of the Services provided by the Health Care Provider to Clients by through the Roots Care Application.
If the Client pays electronically through the Electronic Application: the entire fee amount of the Service is paid directly to Roots Care, who in turn shall transfer to the Health Care Provider the amounts received for the Services provided by the Health Care Provider to the different Clients of the Electronic Application - after deducting the amount of commission entitled to Roots Care as described above at the end of each Gregorian month; (*) shall bear the bank transfer fees.
If the Client pays in cash on the arrival of the Health Care Provider to provide the Services, the full fee amount of the Services shall be paid directly to the Health Care Provider, who shall in turn transfer the commissions due to Roots Care for the performance of the Services by the Health Care Provider to different Clients of the Electronic Application at the end of each Gregorian month; (*) shall bear the bank transfer fees.
If the Client cancels a Service that was ordered prior to the arrival of the Health Care Provider to the Client’s designated location, 5% of the Service value is automatically deducted as a cancellation fee from the Client if there is an electronic payment method registered on his/her account in the Electronic Application. If no electronic payment method is available, the amount of the cancellation fee shall be added to his balance to be deducted upon requesting and paying for another Service from Roots Care Application at a later date. Upon receiving such amount by Roots Care, the Health Care Provider's share of the balance will be added to his/her monthly entitlements.
The Health Care Provider is obliged to maintain the confidential information provided by Roots Care in order to provide the Services and any information received by the Health Care Provider regarding the Clients, and the Health Care Provider shall bourn any legal or financial implications resulting from disclosing such information to any third party.
The Health Care Provider is obliged not to provide any Services to any Client when he knows and/or is supposed to know that the Client is facing a health condition outside of his or her specialization or level of expertise and/or the type of professional practice license.
In the following cases and at its sole discretion, Roots Care has the right to suspend or place under review or close the account of the Health Care Provider on the Electronic Application.
The Health Care Provider may request that his/her account be canceled from the Roots Care Application by (*) before (*) from the date of cancellation.
Roots Care Application has the absolute right -at any time- to modify the Terms and Conditions of the Electronic Application without notice or warning.
The Health Care Provider may access the latest version of the Terms and Conditions at any time on the Electronic Application. If the Health Care Provider does not accept changes to the Terms and Conditions, it must discontinue the use of this Application. If you continue to use this Application, the Health Care Provider implicitly agrees to be bound by the Terms and Conditions as amended when using the Electronic Application.

Limitation of Liability:

The Health Care Provider understands that Roots Care is only an intermediary between the Health Care Provider and the Client and does not guarantee a specific result from the provision of the Services; Roots Care assumes the correctness and accuracy of all documents and qualifications provided to it by the Health Care Provider and the correctness and accuracy of all documents and information provided to it by the Client; accordingly, Roots Care cannot guarantee the full accuracy of the information of the Health Care Provider and/or Client. Roots Care in no event shall be liable for any damages whatsoever, including, but not limited to, direct, indirect, special, incidental, or consequential damages or expenses in connection with the provision of Services by the Health Care

Provider to the Client:

Governing Law and Dispute Resolution This Agreement shall be governed by the laws and regulations of the Kingdom of Saudi Arabia and the United Arab Emirates. In the case where a dispute arises between the Parties, it shall be resolved amicably within fifteen (15) days from the date of notice given by one of the Parties to the other notifying them of the existence of such dispute. If no such amicable resolution could be reached within the designated period, then the dispute shall be referred to the judicial authorities in Saudi Arabia and the United Arab Emirates.

General Provisions:

Any notice or other communication sent by Health Care Provider or Roots Care shall be correct and valid if it was sent by registered mail or by email (with proof of receipt) to the Party due to receive the notice at to its addresses set out in the Electronic Application.
Any waiver by the Health Care Provider or Roots Care of any of its rights stemming out of these Terms and Conditions may not be deemed to be a waiver of such right except with the written approval of the waiving party.
These Terms and Conditions shall not be construed, under any circumstances, as a hiring, employment, agency, or partnership contract, and the Health Care Provider or Roots Care shall not present themselves to third parties like employees, agents, or representatives of the other Party.
Your access to and use of the Roots Care Application and provision of the Services is considered an acceptance of all the conditions and provisions of these Terms and Conditions and its appendixes; is considered an acknowledgment that you hold the necessary legal capacity to use the Roots Care Application. If You don’t accept the provisions of the Terms and Conditions, please stop using the Roots Care Application. If you continue to use the Roots Care Application, you impliedly accept all the provisions of the Terms and Conditions